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ITIL 4 Managing Professional Transition Sample Questions (Q26-Q31):
NEW QUESTION # 26
Which charging mechanism could cause the price of a service to change depending on the time of day?
- A. Differential charging
- B. Cost
- C. Market price
- D. Cost plus
Answer: A
NEW QUESTION # 27
An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?
- A. Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations
- B. Develop a clear understanding of the customers’ intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes
- C. Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements
- D. Involve senior management as early as possible to define requirements and help with ‘organizational change management’ to ensure successful implementation of the service
Answer: B
NEW QUESTION # 28
Which statement about user communities is CORRECT?
- A. Informal user communities should be disbanded and merged into official groups
- B. Communities set up by users may be recognized and supported by service providers
- C. Every user community should have at least one super-user
- D. User communities are created by service providers to investigate the cause of problems
Answer: B
NEW QUESTION # 29
Which can act as an operating model for an organization?
- A. The ITIL guiding principles
- B. Continual improvement
- C. The service value chain
- D. The four dimensions of service management
Answer: C
NEW QUESTION # 30
Which BEST describes the primary role of a governing body?
- A. To annually review and approval of IT projects to maximize business value
- B. To develop and regularly review IT measures and metrics
- C. To establish and regularly review the effectiveness of risk management and internal controls
- D. To establish and regularly review the goals cascade throughout the organization
Answer: C
NEW QUESTION # 31
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