As customer expectations for order deliveries rise, it’s important to have an efficient delivery management system in place. Here are some of the top things to use delivery management software for your business:
The first thing your customers want is real-time tracking and up-to-the-minute ETAs on their orders. This makes them feel more involved in the process and increases their satisfaction.
1. Real-time Tracking
In today’s era of high customer expectations, ensuring on-time delivery with visibility is essential. It helps ensure customers stay happy and satisfied with your services, increases customer satisfaction, and builds trust and brand loyalty.
Real-time tracking, which uses a variety of data sources to report the location of shipments in real time, can save your business a lot of money and headaches. It also makes it easier to troubleshoot shipping problems and provide customers with more accurate ETAs when unforeseen complications arise.
The right delivery management software can help you achieve many business objectives, including improved fuel and labor costs, driver productivity and route optimization. It can also prevent false mileage claims, reduce idle times and help drivers avoid extended trips to job sites.
2. Mobile App
If you are running an e-commerce business, a mobile app is essential for making deliveries. This is because it helps you manage all aspects of your deliveries from a single dashboard.
This software is also great for coordinating with customers and drivers. It can provide real-time tracking for orders, and send notifications to customers when their deliveries are made.
It also allows your agents to plan their routes and reroute as required. This can save time, money, and headaches for you and your agents.
Delivery management software picks the most efficient routes for your delivery agents based on factors such as availability, location proximity, and traffic conditions. This helps your business make faster deliveries and meet its end goals.
3. Automated Routing
Automated Routing is a powerful tool that can help businesses reduce operational costs and boost revenue. It takes multiple factors into account while deciding on the most efficient and cost-effective route for a delivery.
A good routing solution considers multiple constraints like vehicle type, driver schedule, delivery location, traffic conditions, consignment nature, and more. This ensures a reduction in fuel costs, resource utilization, and fleet optimization.
In addition to this, well-planned routes increase the safety of your drivers. They spend less time on the road and can avoid the chances of accidents, which also improves their overall health and well-being.
In addition, implementing a good routing system can help your business cultivate an engaged customer base and build a strong reputation for fast deliveries. This is important for the success of any business and is an invaluable tool for ensuring customer satisfaction.
4. Real-time Analytics
As the number of orders placed online grows, businesses have to ensure they can handle them with ease. This is why a good Delivery Management System becomes essential.
Real-time Analytics is a process that enables data to be analysed immediately after it appears in a system. It involves a series of algorithms that allow data to be converted into meaningful insights.
It also means that users can have access to a visual dashboard and report that reflects real-time data. This enables them to take immediate action on findings or make decisions.
In a modern digital business environment, having insight as soon as it’s available is a competitive advantage. This can help you seize opportunities and mitigate risks that can cost your business money.
5. Customer Service
One of the best things you can do for your business is provide exceptional customer service. It’s a huge part of your revenue growth and customer retention strategies, so it’s important to prioritize.
If your customers feel welcome, appreciated, validated, and engaged, they will be much more likely to tell their friends and refer your business. You can achieve this by enacting the 3 “P”s of customer service: Friendliness, Empathy, and Fairness.
Using Delivery Management Software for your business can help you do this by making it easier to collect feedback and ratings. It also gives you access to detailed customer data about their delivery experience, which you can use to make better offerings.